“John is a gentleman that we support who lives independently in his own apartment. John is wheelchair bound and frequently falls while transferring from his power chair to his bed. On one such occasion, John was stuck on the floor of his apartment unable to reach his phone and did not have his life alert pendant around his neck. His care.coach device checked in on him, and immediately alerted me via the emergency on call phone. Because John does not receive supports in the evening and on the weekend, he would have been on the ground for the entirety of the weekend if his buddy had not checked in. I was able to call for emergency services and get John the help he needed. The care.coach staff person was extremely helpful and showed empathy and genuine concern for John’s well-being. The support team member reached back out to me to let me know when emergency services arrived to let me know that John was taken care of. Not only did the device prevent John from being stuck on the ground for the entire weekend, but the team member was incredibly helpful and provided follow-up information for my piece of mind. We are so grateful that John had this support in place!”

 

— Area Director, Supported Living Program